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Refund Policy –

R&R HVACR

Effective Date: October 2025
Last Updated: January 2026

R&R HVACR is a service-based heating, ventilation, air conditioning, and refrigeration company. This Refund Policy explains when refunds may or may not be issued for services, labor, parts, and related charges.

Service Fees & Labor Charges

• Diagnostic fees, service call fees, and labor charges are non-refundable once the technician has been dispatched or services have been performed.

• Payment reflects the technician’s time, expertise, travel, and evaluation, regardless of whether repairs are approved or completed.

Completed Services

• No refunds will be issued for services that have been fully performed and completed.

• This includes repairs, maintenance, installations, inspections, and emergency services.

Parts & Equipment

• Parts installed or ordered specifically for a customer are non-refundable.

• Special-order parts, electrical components, refrigerant, and custom materials cannot be returned once installed or ordered.

• If a part is defective and covered under a manufacturer warranty, R&R HVACR will assist with warranty replacement per manufacturer terms.

Deposits & Prepayments

• Deposits for scheduled work may be non-refundable if:

  • Work has begun

  • Materials or parts have been ordered

  • The appointment is canceled with insufficient notice

• Cancellation notice requirements: [e.g., 24–48 hours] prior to the scheduled appointment.

Service Satisfaction & Corrections

Customer satisfaction is important to us. If you believe a service was not performed correctly:

• Please notify R&R HVACR within [e.g., 7 days] of service completion.

• We will review the concern and, if appropriate, provide a correction, re-service, or adjustment, rather than a refund.

• Refunds are not guaranteed and are issued solely at the discretion of R&R HVACR.

Emergency & After-Hours Services

• Emergency, after-hours, weekend, or holiday services are non-refundable once the technician is dispatched.

Payment Disputes

• Any billing disputes must be reported within [e.g., 7 days] of the invoice date.

• Initiating a chargeback without first contacting R&R HVACR may result in service suspension and collection efforts.

Policy Changes

R&R HVACR reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website and will apply to future services.

Contact Us

If you have questions about this Refund Policy, please contact:

R&R HVACR
Phone: 585-813-6192
Email: rrhvacservices.2025@gmail.com